SBA Demystified: Financial and Business Programs to Fit Your Needs, no handout
eBooks: What We've Learned and Where We're Going, handout
How to Become a Hometown All-Star with Children's Books, handout
Bookstores and Libraries Working Together, handout 1 , handout 2

2:45 p.m. - 3:15 p.m.

Best Practices for Non-Book Merchandise, handout
Best Practices for Marketing Your Store as a Digital Location, handout
Best Practices for Transitioning Middle Readers to YA Readers, handout
Best Practices for Training Booksellers in Free Speech Issues, handout

3:20 p.m. - 3:50 p.m.

Best Practices for Buying, handout
Best Practices for Reading Google Analytics 101, handout
Best Practices for Selling to College Bound Students, handout
Best Practices for Accepting Credit and Debit Cards, handout

3:55 p.m. - 4:25 p.m.

Best Practices for Empowering Your Independent Business Alliance, handout to come
Best Practices for Reading Google Analytics 201, handout
Best Practices for Managing Human Resources, handout 1 , handout 2, handout 3, handout 4, handout 5
Best Practices for Marketing, handout

4:30 p.m. - 6:00 p.m.

2011 Survey of Book-Buying Behavior with Verso Digital, no handout
The Benefits of Working with Social Media, no handout
Is Alternative Financing an Option, handout
Strategic Planning for New Business Models, handout 1, handout 2, handout 3